Terms and Conditions for online purchases with Jo Degenhart Artist and Printmaker


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Jo Degenhart,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Jo Degenhart  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Jo Degenhart  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Services Provided through the website

Terms of Purchase

Online purchases made via Jo Degenhart Artist and Printmaker are in agreement with the terms and conditions noted here.

Reproduction prints and Greetings cards are printed from my own original paintings by a third-party printer then packaged and shipped by me, Jo Degenhart Artist and Printmaker and can be purchased through my website.

Original Lino Prints are designed, carved and printed by me, Jo Degenhart Artist and Printmaker and can be purchased through my website.

Original Paintings are painted by me, Jo Degenhart Artist and Printmaker and can be purchased by contacting me directly.


I take your privacy very seriously and so your connection to this site is encrypted, which is denoted by the padlock icon in the top left corner of your browser.  

  • Payment is due in advance and no item will be sent until full payment is received.
  • All payment will be processed through Paypal.
  • To pay via debit or credit card, it is possible to use Paypal without a Paypal account.

Paypal delivery address

When paying by Paypal, please take a moment to double-check that your Paypal shipping address details are up to date as I only ship items out to the address that is stored with Paypal.

  • I am unable to amend an address after a transaction has been processed as per the standard Paypal policy.
  • If you need to amend an address after a transaction has taken place, it is possible to cancel the order and refund you the full cost of the item and shipping, whereby you can update your details and re-order your item.

Processing times

Your order will be processed and packaged ready for delivery in 3-4 working days.

This is in addition to the delivery times.


I am based in the UK and will ship my work worldwide. If you have any problems, do not hesitate to contact me.  


  • All greetings cards orders under £10 will be sent Royal Mail First Class (1-2 days).
  • Greetings cards orders over £10 will be sent Royal mail First Class Signed for (1-2 days).
  • Reproduction prints and Original Lino Prints will be sent Royal Mail First Class Signed for.
  • Any orders over £50 will be sent through a Royal Mail tracked service.
  • You must be present at the address to accept delivery of any signed for services.


  • All international deliveries outside the UK will be sent Tracked and Signed for through Royal Mail.
  • You must be present at the address to accept delivery of the package.
  • International airmail posted from the UK can take more time to arrive than is stated by the Royal Mail postal service. As a rough guide, the United States can expect an order to arrive usually within 1-6 weeks, while Europe can expect a delivery in 2-3 weeks.

Original Paintings

Any interest in buying the original paintings should be made directly with me, Jo Degenhart Artist and Printmaker.

Delivery will be arranged and agreed with the buyer and all terms here will apply.

Delayed Post Terms

I cannot be held responsible for any delays encountered with the Royal Mail.

  • My shipping terms advise the expected timings with the Royal Mail for delivery, however these are to be used as a guide only and are not guaranteed.
  • Packages on occasion take much longer than the timings Royal Mail state.
  • I do not offer compensation or refunds based on postal service delays.
  • Please plan in advance when purchasing through my online store.

Lost Post Terms

I cannot guarantee the shipping times as this is the responsibility of Royal Mail and can take longer than they advise.

  • UK lost packages are only seen as lost by the Royal Mail once 10 working days have passed after the due date.
  • International lost packages are only seen as lost by the Royal Mail once 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
  • I cannot refund or replace a lost package until after these time frames have passed.

Returned Post Terms

If I receive your package back to me as ‘delivery refused’, ‘undelivered’ or ‘return to sender’, you are responsible to cover any P&P costs to resend the item out to you.

  • Alternatively, I can arrange for a refund of the product cost alone on receipt of the returned package.
  • Any customs charges incurred on returned goods sent back to the UK will be deducted from your refund.

International Charges, Taxes and Customs Fees

Goods are sent at the risk of the buyer.

  • For countries outside of the UK, please note that additional customs charges, fees and taxes may be due when importing our pieces into the country you reside in.
  • It is your responsibility as the buyer to pay any additional fees due.

I do not quote for these costs. Please contact your local customs office.


If you need to return a parcel in it important to follow this process.

CONTACT me via email to info@jodegenhart.com within 14 days, counting from the day you received the package (text messages, FB messages and phone calls not accepted).

POST the item back to me using a tracked or signed for service within 30 days, counting from the day you received the package.

REFUND will be arranged once the item has been received and inspected (see notes below).

Returning Products:

Please post the item back in the original condition/packaging.

  • The returned item must be in the same condition as it was sent out, unused, intact and clean and able to be resold.
  • Any items received that have been used/damaged will not be refunded/exchanged.

UK Returns:

Please ensure your return package is sent via recorded/signed for delivery.

  • I cannot give refunds when a return package has gone missing in the post.
  • Once the item has been received, a refund of the item cost alone will be made.

International Returns: 

Please post the item back in the original condition/packaging via a tracked service with a clear note on the front of the parcel that the contents are a ‘CUSTOMER RETURN’.

  • I cannot give refunds when a return package has gone missing in the post.
  • Any customs charges incurred on returned goods sent back to the UK will be deducted from your refund.
  • Once the item has been received, a refund of the item cost alone will be made.

Postage Costs:

Postage and packaging costs are the responsibility of the buyer and are not refunded.

Refund Timings:

Once received please allow 5 working days for a refund to be made. Thank you.

* Returns/refunds/exchanges will not be permitted outside of these terms.

Colour Variation

The colours are represented as naturally as possible in the images, but please be aware of the limitations of digital imagery and colour.

Different computer monitors can display the same image in a very different way as everyone’s monitor is set up differently i.e. contrast, brightness, saturation.

Original Lino Prints

Each lino print is an original piece of art and this can lead to slight variations in colours.

Due to the nature of lino printing there are small differences in the fit of colours which make each print a unique work of art.

Reproduction Prints and Greetings Cards

While I go to every effort to ensure my reproduction prints and greeting cards match the colours of the original paintings, there are limitations between the colours available as paints and inks and the digital printing process. My reproduction prints and greetings cards are printed by a third-party printer, so there can be slight variations to the colours from each print run or through available papers.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of Jo Degenhart, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

You may, for your own personal, non-commercial use only, do the following:

  • retrieve, display and view the Content on a computer screen

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of  Jo Degenhart. 

Prohibited use

You may not use the Website for any of the following purposes:

  • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of  Jo Degenhart  or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy

Availability of the Website and disclaimers

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: Jo Degenhart Privacy Policy

Any online facilities, tools, services or information that  Jo Degenhart  makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Jo Degenhart  is under no obligation to update information on the Website.

Whilst  Jo Degenhart  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

Jo Degenhart  accepts no liability for any disruption or non-availability of the Website.

Jo Degenhart  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law,  Jo Degenhart  accepts no liability for any of the following:

  • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
  • loss or corruption of any data, database or software;
  • any special, indirect or consequential loss or damage.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions  together with the Privacy Policy    contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Jo Degenhart Details

Jo Degenhart of Warrington, Cheshire operates the Website https://900.650.myftpupload.com/. 

You can contact Jo Degenhart  by email on info@jodegenhart.com.


These terms and conditions were created using a document from Rocket Lawyer 

Changes to Our Privacy Policy

This policy will be under regular review with any updates published
Updated 22/11/19